Withdrawals

Withdrawal policy

The minimum withdrawal amount is €50 or currency equivalent and the maximum withdrawal amount is €4,000 or currency equivalent per 24-hour period.

The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity. If false identification has been provided, the withdrawal can be refused and the Player Account terminated, of which the Player will be informed by email. Reporting by the Casino to applicable regulatory bodies of actions performed by the Player may be required.

The Website supports payouts via Flutterware from Visa and Mastercard. Additional requirements are that the respective credit card is not a corporate credit card and the card is issued in a supported country.

For Visa and Mastercard only the following countries are supported: Canada, The United Kingdom, America, Europe, Nigeria, Ghana, Kenya, South Africa, Uganda, and Tanzania.

For Interac only Canada is supported.

Please be aware that, even for supported countries, the Casino cannot guarantee that credit card payments will be processed successfully in all situations, as credit card issuers may block or refuse such transactions at their discretion.

The internal operating currency of the Website is USD. Due to this fact, in case you transact in other currencies, the amount deducted from your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of your bank and/or the Casino's payment processing system.

Withdrawal times occur within 24 hours and the withdrawal processing times are as follows: Interac, Visa, MasterCard: within 4-6 hours; Crypto Wallet within 2 hours.

Take note that withdrawals can in exceptional cases be subject to additional charges by the intermediary banks and these charges remain outside the influence of The Casino.

If you win more than €10,000, the Casino reserves the right to divide the payout into monthly instalments until the full amount is paid out.

All progressive jackpot wins will be paid in full.

Refund policy

A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if a Player alleges that another individual has accessed his/her Player Account.

If you have funded your account with a credit card, we reserve the right to reimburse all withdrawal requests as refunds against the transactions you have made up to the total amount deposited. If your withdrawals exceed your total deposit, the difference will be paid to you using one of our other payment methods.

Before a refund is processed all bonuses and winnings in your balance will be deducted prior to calculating the amount to be refunded.

If any Credit Card purchases are deemed to pose an unacceptable risk for security or legal reasons by either our Payment processors or the Casino, we shall reimburse any such transactions to the Credit Card and notify all relevant authorities and parties.

All fees incurred as a result of the refund procedure are the Player's responsibility.