Help centre
KYC policy
Identity verification: which documents we need and why.
Identity verification
Before allowing deposits, withdrawals, or gameplay with real funds, players must complete identity verification. Acceptable documents include:
- Proof of identity: government-issued photo ID (passport, national ID card, or driver’s license)
- Proof of address: utility bill or bank statement issued within the last 3 months
- Proof of payment method ownership: screenshot or statement showing the player’s name and payment account details
Enhanced Due Diligence (EDD)
EDD is applied when:
- The player deposits or withdraws amounts exceeding €2,000 (or equivalent) in aggregate
- The player is from a high-risk jurisdiction
- There are signs of suspicious behavior or inconsistent gameplay patterns
EDD measures include:
- Video call verification
- Source of funds / source of wealth documentation
- Ongoing monitoring of all transactions
How to verify your account
The following KYC procedure steps will be required:
- A photo of the front of ID on a white piece of paper with 'today's' date written on it and player ID which can be found in the player account after logging in
- A photo of the back of your ID to show the expiry date
- A selfie holding the front of your ID
- Selfie holding the ID (no glare, no busy background; no cropping)
This verification process will take 2-3 minutes to complete